2-3 JULY 2025
Got questions?
We want to help you in any way we can. We've answered the most frequently asked questions about the event so that you can efficiently plan your visit.
This page is updated accordingly and is dated for when new developments appear.
Latest UPDATE: 11.03.25
However, if you can't find the answer to your question below, please email in at IGBLive.support@clariongaming.com
iGB L!VE is held at ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL, United Kingdom
iGB L!VE is a strictly over 18's event. We are operating on a 'Challenge 25' basis, therefore if you are fortunate enough to look under 25, please ensure you bring ID in the form of your passport or drivers license as we will be checking on the door. Please note that this applies even if you have attended previous events.
How do I get my ticket?
An email confirmation will be sent to your inbox with your iGB L!VE ticket voucher, please bring it with you and print your badge at the show.
Can I collect my badge at the exhibition venue?
Once your registration has been finalised, you will receive an email with your e-badge for the event (these will be sent out before the event). It is imperative that you bring this along to registration in order to be able to enter the show. Your e-badge MUST be printed or available to scan on your mobile device. With extra safety measures in place, this is the fastest and safest way to gain entry.
Do I qualify as an affiliate?
Please note that iGB L!VE is a free-to-attend and we WILL NOT be vetting affiliates and IBs.
However, we will still be using 'Affiliate' as a registration type and it's important that you do not select this if you are not an affiliate or introducing broker. This ensures that those looking to meet affiliates are not misled by the visitor type on someone's badge.
Example: pokerlistings.com → 888.com would refer a player to 888.com. The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.
Differences between Affiliates VS Introducing broker
Affiliates:
Also called publishers or webmasters, an affiliate is a person that refers traffic (in this case players) to an operator website, for example pokerlistings.com would refer a player to 888.com. The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.
Introducing brokers:
An introducing broker (IB) is a person or institution who has all the functions of a broker, except to accept money or any type of investment. The introducing broker (IB) usually refers its clients to a dealer and, in return, receives compensation, such as commissions.
I am a member of the non-gaming media. Can I attend the show as a reporter or journalist?
All film or photography taken at iGB L!VE is the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast without prior permission. The organisers retain the right to remove anyone from the hall, should they be seen photographing or filming in prohibited areas.
Photography and Videography passes will be available soon.
Entry is at the discretion of the iGB L!VE organisers, who reserve the right to exclude any person(s) without prejudice.
In the event of a member of the non-gaming media gaining access without the above permission or if they have gained entry to iGB L!VE using false information or credentials or have deliberately withheld information, they will be ejected from the exhibition. Film and content taken at iGB L!VE will remain the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast.
Badge
1. Use registration email
2. Request one-time code/password reset
3. Contact support if unresolved
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Absolutely. The venue has a number of features to maintain iGB Live commitment to accessibility and all aisles within the show are set to allow for ease of travel for all.
More information can be found here: https://www.excel.london/visitor/venue-guide/accessibility
ExCeL London is located at One Western Gateway, Royal Docks, London E16 1XL. For car park access, use the postcode E16 1FR
The Elizabeth Line and DLR provide the fastest routes to ExCeL London. Exit at Custom House for the west entrance or at Prince Regent for the ICC and east entrance
iGB LIVE 2025 will feature multiple content streams catering to different segments of the iGaming community.
Content will focus on operations, technology, marketing, professional development, and responsible gaming. The event will include show floor theatres, paid workshops, and industry networking
Yes, there will be various networking events throughout the show. Detailed information about special events will be available closer to the event date on the official website and in the event schedule
Yes. Limited-capacity events (e.g., LatAm Football Tournament, Regulator Roundtable) require pre-registration. Details will be announced in the event app by June
The content will position iGB LIVE as the home of the iGaming community, driving performance and operational excellence for visitors in tangible short-term plays. Topics will include product development, customer experience, technology innovation, marketing strategies, and professional development
For any questions or assistance regarding your visit, you can contact the Customer Success Team at igblive.support@clariongaming.com. The team is dedicated to ensuring you have a seamless experience at the event
Show Open: July 2–3, 08:00–18:00
Breakdown: July 3, 18:00–20:00
All items must be cleared by 20:00 on July 3. Late removals incur charges
Submit requests specifying dates and reasons to Madison Fisher (madison.fisher@clarionevents.com).
Additional fees apply (charged per room/day), and approval is not guaranteed
Collect key cards from the Organizers Office (S4 Lower) with a £20 cash deposit per key. Deposits are forfeited if keys aren’t returned by the end of the event
Basic furniture (tables/chairs) is provided. Layouts (e.g., boardroom, cabaret) can be requested via the organizers. For custom furniture, contact Concept Furniture (sales@conceptfurniture.co.uk). Submit layout preferences (boardroom, cabaret, etc.) andattendee numbers early
Yes. Use the official logistics partner Kuehne+Nagel
for freight, forklifts, and storage.
Direct deliveries to ExCeL are discouraged due to high loss risks
Large Single Rooms: 93 m² (12.7m x 7.6m), capacity for 90 theater-style or 34 boardroom-style.
Small Double Rooms: 168 m² (12.7m x 13.2m), accommodates 180 banquet-style or 44boardroom-style.
Breakdown: Rooms include dimmable lighting, heating/cooling, and acoustically sealed walls.
Electrics
Rooms include 13-amp three-phase power. Additional services require GES(mandatory supplier)
IT
One free internal phone line per room. Extra lines/internet via Excel’s IT team